Terms & Conditions

These terms apply to your use of our website, and any purchases you make on our website.

Please read these terms carefully, particularly before you place any orders on our site, as they set out important information about your and our rights and obligations.

Click the links below to jump to relevant sections of these terms and conditions:

• Background Information
• Section One – these terms apply to your use of our website, including browsing and purchasing products from the website
• Section Two – these terms apply specifically to you when you purchase products from our website

Background Information

1. About us

We are Nu-Kleen Services Limited (trading as Nu Supplies), a company registered in England and Wales under company number: 02910525. Our registered office is at: Tobacco Dock Tobacco Quay, Wapping Lane, London, England, E1W 2SF. Our VAT number is: 625797695.

2. How to contact us

You can contact us by sending an email to supplies@thenugroup.co.uk or calling us on 0208 594 0800.

3. These terms

3.1 For the purposes of these terms, you are a ‘consumer’ if you are buying products from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying products from our site for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.

3.2 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Nu Supplies, and any reference to ‘you’ or ‘your’ is to the person placing an order on our site.

Section One – using our website

3.3 You must be at least 18 years old and a resident of the UK to place an order on our site. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.

3.4 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

3.5 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.

4. Website Use

4.1 The website is for your personal and non-commercial use only.

4.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the website.

4.3 We make no promise that the website is appropriate or available for use in locations outside of the UK. If you choose to access the website from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

4.4 We try to make the website as accessible as possible. If you have any difficulties using the website, please contact us using the contact details at the top of this page.

4.5 As a condition of your use of the website, you agree not to:
4.5.1 misuse or attack our website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
4.5.2 attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.

4.6 We may prevent or suspend your access to the website if you do not comply with these terms or any applicable law.

5. Registration and password security

5.1 Use of the website may require registration, particularly in order to access restricted areas of the website.

5.2 We are not obliged to permit anyone to register with the website and we may refuse, terminate or suspend registration to anyone at any time.

5.3 You are responsible for making sure that your password and any other account details are kept secure and confidential.

5.4 If we have reason to believe there is likely to be a breach of security or misuse of the website through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

6 Your privacy and personal information

6.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at [insert link], which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

7. Ownership, use and intellectual property rights

7.1 The intellectual property rights in the website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the website (Content) are owned by us and our licensors.

7.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

7.3 Nothing in these terms grants you any legal rights in the website or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the website or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the website or the Content.

8. Accuracy of information and availability of the site

8.1 We try to make sure that the website is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the website will be fit or suitable for any purpose. Any reliance that you may place on the information on the website is at your own risk.

8.2 We may suspend or terminate access or operation of the website at any time as we see fit.

8.3 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our website and its Content.

8.4 While we try to make sure that the website is available for your use, we do not promise that the website will be available at all times or that your use of the website will be uninterrupted.

9. Hyperlinks and third party sites

9.1 The website may contain hyperlinks or references to third party advertising and websites other than the website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

10. Our liability to consumers

This clause 10 only applies to you if you are a consumer.

10.1 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

10.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.

10.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

11. Our liability to business customers

This clause 11 only applies to you if you are a business customer.

11.1 Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the products.

11.2 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:

11.2.2 any of the following (whether direct or indirect):

• (a) loss of profit;
• (b) loss of opportunity;
• (c) loss of savings, discount or rebate (whether actual or anticipated); or
• (d) harm to reputation or loss of goodwill.

11.3 Nothing in these terms will limit or exclude our liability for:

• 11.3.1 death or personal injury caused by negligence;
• 11.3.2 fraud or fraudulent misrepresentation; or
• 11.3.3 any other losses which cannot be excluded or limited by law.

12. Events beyond our control

12.1 We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

13. No third party rights

13.1 No one other than us or you has any right to enforce any of these terms.

14. Variation

14.1 No changes to these terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 14.

14.2 We reserve the right to vary these terms from time to time. Our updated terms will be displayed on the website and by continuing to use and access the website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms from time to time to verify such variations.

15. Complaints

15.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

16. Governing law and jurisdiction

16.1 If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

16.2 If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).

17. General terms

17.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

17.2 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.

17.3 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.

17.4 If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.

17.5 If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.

Section Two – purchasing products from our website

18. Orders

18.1 Please note that you must agree to these terms before you place your order. You will be prompted to confirm your agreement to these terms during the check out process.

18.2 Please check your order carefully and correct any errors before you submit it to us.

18.3 After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.

18.4 Acceptance of your order by us takes place when we dispatch your order to you, at which point a legally binding contract is formed between you and us on these terms. We will send you a shipping confirmation email to let you know once your order has been dispatched.

18.5 If we do not accept your order, for example because we have been unable to pre-authorise the payment, the products are unavailable, we cannot deliver the products to you, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the products, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.

19. Availability

All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.

20. Making changes to your order

If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

21. Product descriptions

21.1 Descriptions of our products are set out on our site.

21.2 Please read the product description carefully. Pictures and images of the products or their packaging on our site are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.

21.3 We cannot guarantee that the colours displayed on your device will match exactly the appearance of your products. The colours of the products displayed on our site may vary depending on what device you are using and your settings.

21.4 All weights, sizes and measurements set out on our site are as accurate as possible but may vary slightly.

22. Use restrictions

22.1 If you are a consumer, you must use our products only for domestic and personal use. You must not use our products for commercial, business or resale purposes.

22.2 If you are a business customer, you must use our products only for internal business purposes. You must not use our products for resale purposes.

23. Prices

23.1 Prices for our products are set out on our site. All prices are in pounds sterling (£)(GBP) and (except where indicated to the contrary) exclude VAT and delivery charges. You can review delivery charges before placing your order.

23.2 Prices for our products and delivery charges may change at any time. Except as set out in clause 23.3 below, such changes will not affect existing orders.

23.3 If there has been an error on the site regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

24. Payment

24.1 We accept the following credit cards and debit cards: Visa, Mastercard, American Express . You can also pay by ShopPay or Google Pay. All credit card and debit card payments need to be authorised by the relevant card issuer.

24.2 We will take payment from your card when your order is ready for dispatch. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.

25. Delivery dates and costs

25.1 For information on delivery options and costs, go to [insert website link]. You will be given available delivery options to choose from when you place your order. We do not deliver outside of mainland UK and the Isle of Wight.

25.2 Your order will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order. We will deliver your order within 30 days of the shipping confirmation email unless otherwise agreed between you and us.

25.3 Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates only, unless we have agreed a specific delivery date with you.

25.4 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).

26. Delivery

26.1 We will deliver your order to the address specified by you when you placed your order.

26.2 If no one is available to take delivery, we will follow the delivery instructions you provided to us (eg leaving it in a specified safe location or delivering it to a neighbour or nearby business) and email you to let you know where we have left your package. If we are unable to follow your delivery instructions, we will notify you by email, cancel your order and refund you the price of the products (but not the delivery charge).

26.3 Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.

26.4 Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the products and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the products passes to you once you have paid for them in full.

27.Consumer cancellation rights

This clause 27 only applies to you if you are a consumer.

27.1 You have 14 days from the delivery date to change your mind and cancel your order. This does not apply to perishable products, or any products that have a protective or hygiene seal (eg cleaning chemicals etc) if that seal has been broken.

27.2 To cancel your order, please email us at the contact details above . You can also use the cancellation form available for download here . To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.

27.3 If you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier).

27.4 Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.

27.5 Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us. How to return your products:

• 27.5.1 You can arrange a collection by contacting us at the contact details above. We will charge a reasonable collection fee, which (where it is possible to do so) we will notify to you at the time of arranging collection; or
• 27.5.2 You can return the products by post to the Nu Supplies returns address provided on the order information received with your products.

27.6 We will provide you with a full refund (including basic delivery charges) as soon as possible (except where we are allowed to make a deduction from the refund amount as set out above). If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.

27.7 We will issue your refund to the same payment method you used when you placed your order.

28. Faulty products—consumers

This clause 28 only applies to you if you are a consumer.

28.1 The products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you.

28.2 During the expected lifespan of your product, you are entitled to the following:

28.3 This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 27 above. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133 .

28.4 If your products are faulty or misdescribed, please contact us as soon as reasonably possible.

29. Faulty products—business customers

This clause 29 only applies to you if you are a business customer.

29.1 We warrant that the products will, for a period of three months from the date of delivery (as described in clause 26.4) (Warranty Period):

• 29.1.1 conform in all material respects to their product descriptions on the site;
• 29.1.2 be free from material defects in design, material and workmanship; and
• 29.1.3 be of satisfactory quality within the meaning of the Sale of Goods Act 1979.

29.2 As your sole and exclusive remedy, we will (at our option) repair, replace or refund any products that do not comply with clause 29.1, provided that:

• 29.2.1 you notify us by email to info@thenugroup.co.uk within the Warranty Period;
• 29.2.2 you provide us with sufficient information as to the nature and extent of the defects;
• 29.2.3 you give us a reasonable opportunity to examine the defective products; and
• 29.2.4 you return the defective products to us at our expense .

29.3 Except as set out in this clause 29, we give no warranties and make no representations in relation to the products, and all warranties and conditions (including the conditions implied by sections 13–15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.